Privacy Policy
Information Collection and Use
At ziraphentivo, we take your privacy seriously. We collect information to provide better financial automation services and help you achieve your goals. Here's exactly what we gather and why it matters to you.
Personal Information We Collect
- Name and contact details when you register for our learning programs
- Financial goals and current situation to personalise your experience
- Learning progress and completion data to track your development
- Communication preferences to send relevant updates
- Technical information like IP address and browser type for security
Important: We never collect sensitive financial account details or passwords. Our focus is on education and automation setup guidance, not direct account access.
How We Use Your Information
Your data helps us deliver personalized learning experiences. We analyze your progress to suggest relevant modules, send you updates about new automation techniques, and improve our educational content based on what works best for our community.
Data Sharing and Third Parties
We're selective about who we work with. Our partnerships exist to enhance your learning experience, not to monetize your personal information.
Service Providers We Work With
- Email delivery services for course communications
- Learning management system providers
- Analytics tools to improve our platform
- Customer support software for better assistance
Your Rights and Control
Under Australian privacy law, you have significant control over your personal information. We've made it straightforward to exercise these rights.
What You Can Do
- Request a copy of all data we hold about you
- Correct any inaccurate information
- Delete your account and associated data
- Opt out of marketing communications
- Restrict how we process your information
Data Security and Protection
We've implemented multiple layers of security to protect your information. Our approach combines industry-standard encryption with regular security audits and staff training.
Technical Safeguards
- SSL encryption for all data transmission
- Regular security updates and patches
- Access controls limiting who can view your data
- Automatic backups stored in secure Australian data centres
- Regular penetration testing by independent security firms
Breach Response
If a data breach occurs, we'll notify affected users within 72 hours and provide clear information about what happened, what data was involved, and what steps we're taking to resolve the issue. We also report qualifying breaches to the Australian Privacy Commissioner as required by law.
Data Retention and Deletion
We don't keep your data forever. Our retention periods are based on legal requirements and practical needs for providing ongoing support.
Active Account Data
Maintained while you're actively using our services and for 12 months after your last login to allow easy reactivation.
Financial Records
Payment and billing information kept for 7 years as required by Australian taxation law.
Marketing Data
Communication preferences and marketing interactions deleted within 3 years unless you remain an active subscriber.
Cookies and Tracking Technology
We use cookies to improve your experience on our website. Most are essential for basic functionality, while others help us understand how you use our platform.
Types of Cookies We Use
- Essential cookies: Required for login and security features
- Performance cookies: Help us understand which content is most useful
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Provide insights into user behavior patterns
You can control cookie settings through your browser, but disabling essential cookies may affect site functionality.
International Data Transfers
While we primarily store data in Australia, some of our service providers operate internationally. When data leaves Australia, we ensure it receives equivalent protection through appropriate safeguards.
Countries We May Transfer Data To
- United States (for email delivery services with Privacy Shield equivalent protections)
- European Union (under adequacy decisions recognising GDPR protections)
- Singapore (for regional backup storage with contractual safeguards)
All international transfers are governed by contracts that require the same privacy standards we maintain in Australia.
Children's Privacy
Our services are designed for adults managing their financial futures. We don't knowingly collect personal information from children under 13 years old.
If you're a parent and believe your child has provided us with personal information, please contact us immediately. We'll delete such information from our systems within 30 days of verification.
Teen Users (13-18)
Teenagers interested in financial education may use our platform with parental consent. We recommend parents review this privacy policy with their teens and maintain involvement in their learning journey.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent website notices at least 30 days before they take effect.
Minor updates like clarifications or additional examples may be made without advance notice, but we'll always update the effective date at the top of this policy.
We maintain an archive of previous policy versions. Contact us if you need to review how our practices have evolved over time.
Privacy Questions and Contact
Have questions about how we handle your data? We're here to help with clear, straightforward answers.
Privacy Officer
ziraphentivo Financial Education
PO Box 221, Kippax, ACT, 2615, Australia
Email: contact@ziraphentivo.com
Phone: +61 2 6162 2046
For general privacy complaints, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au